Dear Customers
During holiday season parcels will be dispatched in following days:
06 January 2023 - (cut off 04/0, 1:00pm)
17 January 2023- (cut off 15/01 1:00pm)
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About Free Shipping over $100 - Promotion available periodically.
From time to time we offer Free Shipping for orders above $100 NZD
* Free Shipping Promo is available only for New Zealand customers
* Free Shipping Promo is available only for brands: Kubala, Distar, Mechanic, Blue Dolphin
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How long is the order processing period?
Order processing times are between 1-2 business days after the day you placed your order. Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 4 business days following the day you placed your order. If your order has been processing for more than 4 business days, please contact us and we'll help you out.
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I received a damaged item, what do I do?
We apologise that your shipment didn't arrive in perfect condition! Please Contact Us with your name and order number for further assistance.
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Can I edit my shipping address after my order has been placed?
Once an order is placed, our warehouse staffs can pack and ship out your order, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
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Pick Up in Store
Once your “Pick Up in Store” order has been prepared, we will contact you to let you know that it is ready to be picked up. You can pick up the order either in person (by presenting the order number and a proof of identity) or you can appoint someone else to pick up the order on your behalf. In such cases, the appointed person must present the order number and proof of his or her identity.
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Unable to deliver
If after 15 days from the date your order is available for delivery, the order could not be delivered or was not picked up for reasons not caused by us, we will assume that you wish to cancel the Contract and it will be deemed terminated. As a result of the termination of the Contract, we will return to you all payments received from you, excluding delivery charges, within 30 days of the date on which this Contract has been terminated.
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